Support
We reply within 24 hours. Describe your problem in as much detail as possible — it speeds up the resolution.
Key Recovery Form
What to include in your message
- ·Your key (if any) — first 8 characters are enough
- ·Description of the problem
- ·Device and browser (iPhone Safari / Android Chrome, etc.)
Frequently Asked Questions
I lost my key — what do I do?
We don't tie keys to an email or account. If you didn't save the key — write to us, we'll check the issuance history by IP and help recover it.
My key doesn't work — says "not found"
Make sure you're copying the full key in the format CAPT-XXXX-XXXX-XXXX. Keys aren't case-sensitive. If the error persists — contact support.
My trial expired, I want to renew
Go to the pricing page and choose a plan. A new key arrives after payment.
The app won't open from the icon
Try removing the icon from your home screen and adding it again. Open the site via Safari (iOS) or Chrome (Android).